Renogy Solar Customer Service

[cap-couillon]

Have a Renogy product we purchased just over a year ago that started to exhibit performance problems over the last few months. The situation escalated to the point we have almost no output in good conditions. Renogy no longer offers this particular product which raised a red flag, so fired off a firm but polite note to them via their web pages contact form requesting some input and possible resolution.

Within 24 hours, I received a call from Renogy apologizing for the situation, and offering to either replace the defective panel with one of equal wattage, or a full refund.

Can't ask for more than that. They are sending me a new panel, and prepaid shipping slip to send back the old one.

Nice to find a company that stands behind their products.

[Frank]

Great to hear!!

We oftern b#tch...but seldom praise

They truly are "praise worthy" with service like that!

[w00dy]

I'm very close to ordering a new panel for our boat. Was trying to decide if I should go with them or the ones made in china and save $25 bux. I think I've reached a decision. Grog for the info!

[Cyric30]

This is good info to know as i have a Renology setup that i haven't had a chance to use yet.